At Ten Thousand Villages Canada, we are committed to our artisans and the patrons who support our vision. We look forward to hearing from you!


Toll-free within Canada at 1-877-BUY-FAIR (1-877-289-3247) or 1-519-662-1879 for international calls.
Hours of Operation: Monday - Friday,  8AM and 4PM Eastern Time.


65B Heritage Drive, New Hamburg, Ontario N3A 2J3 


Customer Service

For questions about a store purchase, or our store policies and procedures,  contact us  here. Online Order Assistance

For questions about your order , contact us here, or call us toll-free within Canada at 1-877-BUY-FAIR (1-877-289-3247) or 1-519-662-1879 for international calls, between 9AM and 4PM Eastern Time.

Wholesale Customers 

Thank you for your interest in supporting artisans by promoting and selling the product of Ten Thousand Villages. Retail stores may request a credit application to carry select Ten Thousand Villages products for resale – please contact us here.

Note: We reserve the right to filter applications based on a variety of criteria that may differ from region to region.

Artisan Inquiries

Ten Thousand Villages buys products handmade in developing countries from organizations that have a mission of selling product as a way of improving the lives of artisans. While we are not beginning new buying relationships at this time, contact us here and we will contact you if we are interested.


Ten Thousand Villages operates 37 stores and hundreds of festival events across Canada. Each is a unique global experience with home decorating ideas, household essentials, personal accessories and seasonal favourites.  Find a store near you with our convienient Store Locator.

Subscribe to our Newsletter

We love to keep in touch with others who believe in Fair Trade and the excitement of Ten Thousand Villages. Through our newsletter we share important details about Festival Sales, store promotions, new products and stories of artisans around the world who are receiving the dignity that comes with earning a living. Sign up here.