Returns & Exchanges – Online and In-Store

ALL SALES ARE FINAL

The following independently owned Ten Thousand Villages stores; Abbotsford, B.C., Edmonton, AB, Calgary, AB, Steinbach, MB, Brandon, MB, Cobourg, ON have updated their return policy, outlined below:

Only items purchased in this location with proper proof of purchase will be accepted for return. Any items purchased through tenthousandvillages.ca or from another Ten Thousand Villages store will not be accepted.

Returning Online Purchases to our Ten Thousand Villages Web Store

ALL SALES ARE FINAL

Damaged Product

Complete the Online Order Assistance form or call 1-877-BUY-FAIR for assistance with your damage claim. Please reference your order number in your communication.


Recall Information

If a recall is issued for a product you purchased at Ten Thousand Villages, we are committed to providing you with information on how to proceed for getting your product returned.

Current product recalls.

If you are not completely satisfied with your Ten Thousand Villages Canada purchase, you can return it within 30 days of purchase to a Ten Thousand Villages store near you, or to our Web Store for an exchange or refund, less shipping and gift wrapping charges. Please review the following guidelines:

 

Online Purchases Returned to a Ten Thousand Villages store

Onine purchases can be returned to any Villages Canada store for an exchange or full refund, minus shipping and gift wrapping charges, within 30 days of purchase when accompanied by the receipt.  Refunds will be issued using the same method of payment that was used to purchase the item. Gift cards are non-refundable.

 

Online purchases NOT accompanied by a receipt can be returned to any Villages Canada store for an exchange or Gift Card. Cash refunds are not available. The return will be issued at the lowest selling price. Gift cards are non-refundable.

 

Returns with a Gift Receipt can be returned to any Villages Canada store for an exchange or Gift Card.

Cash refunds are not available.

 

Online Purchases Returned to a Ten Thousand Villages store

Returns may be returned within 30 days of purchase (using the carrier of your choice) to the following address:

        Ten Thousand Villages Canada

        Attention: Web Store

        65B Heritage Drive

        New Hamburg, ON

        N3A 2J3

When we receive your return, we will issue a credit for the cost of the item including taxes, minus shipping and gift wrapping charges. The credit will be issued to the card used for the original transaction, Please reference your order number in your communication.