$9.99 Flat rate shipping with Canada Post | Free Shipping over $100
*Due to the great success of our Summer Sale we are experiencing higher than normal shipping volumes, delays in shipping may occur.
Returns & Exchanges – Online and In-Store
If you are not satisfied with your online or in-store purchase, we offer the following return policy:
Beyond 30 days, with the receipt and tags attached to the merchandise, we will exchange the product or issue a gift card.
Gift receipt purchases, with the receipt and tags attached to the merchandise, may be exchanged or a gift card issued in its place.
Without a receipt, with the tags attached to the merchandise, we will exchange the product or issue a gift card for the lowest selling price within the last 60 days. Returns without a receipt may be declined at our discretion.
Product purchased on a promotion, with the receipt and tags attached to the merchandise, will be refunded at the promotional price. Discounts received as part of a Buy One Get One promotion will be forfeited if the full price item is returned.
Clearance items with prices ending in .49 or.99 are final sale and are not eligible for return.
Returning Online Purchases to our Ten Thousand Villages Web Store
Using the carrier of your choice, securely wrap the items in its original package, include your name, address, reference number and contact information, and mail to:
Ten Thousand Villages Canada
65B Heritage Drive
New Hamburg, ON
Upon receipt of the package, we will contact you and a refund will be issued following the guidelines above. Exchange is not available online. Shipping and gift wrapping fees are not refundable.
Return & Exchange Details
Gift cards may not be redeemed for cash.
CDs can only be returned if they are unopened.
Clothing items must not be open, washed, worn, or damaged.
Original tags must be attached.
Complete the Online Order Assistance form or call 1-877-BUY-FAIR for assistance with your damage claim. Please reference your order number in your communication.
If a recall is issued for a product you purchased at Ten Thousand Villages, we are committed to providing you with information on how to proceed for getting your product returned.