Stores

Returns & Exchanges


Online Purchases

If you are not satisfied with your Ten Thousand Villages Canada online purchase, you can return it to a Ten Thousand Villages store near you or to our Web Store for an exchange or refund within 30 days of purchase. All returns will follow the guidelines below:

Returning Online Purchases to a Store

We will happily accept online purchase returns at any Ten Thousand Villages Canada store for an exchange or full refund within 30 days of purchase when accompanied by the receipt.

  • Shipping and gift wrapping fees are not refundable.
  • Online purchases not accompanied by a receipt can be returned for an exchange or Gift Card.
  • Refunds will be issued using the same method of payment used to purchase the item.
  • Gift cards are non-refundable.
  • Cash refunds are not available.
  • Clearance items are considered final sale, and are not eligible for return.

Online Purchases Returned to our Ten Thousand Villages Web Store

Online purchases can be returned to our webstore using the carrier of your choice.

  1. Wrap the purchase securely in its orginal package.
  2. Include your name, address, reference number and contact information in the package.
  3.  Ship the parcel to: Ten Thousand Villages Canada, ATTN: Webstore, 65B Heritage Drive, New Hamburg, ON, N3A 2J3.

When we receive your return, we will issue a refund.

  • Shipping and gift wrapping fees are not refundable.
  • Refunds will be issued using the same method of payment used to purchase the item.
  • Gift cards are non-refundable.
  • Clearance items are considered final sale, and are not eligible for return.

In-Store Purchases 

If you are not satisfied with your Ten Thousand Villages Canada purchase, you can return it within 30 days of purchase for an exchange or refund to a Ten Thousand Villages store near you.

Returns with a Receipt

Regular priced merchandise can be returned to any Villages Canada store for an exchange or full refund within 30 days when accompanied by the receipt.

  • Refunds will be issued using the same method of payment used to purchase the item. Credit or debit purchases will be refunded to the original purchase card or a Gift Card will be issues.
  • Gift cards are non-refundable.
  • Clearance items are considered final sale, and are not eligible for return.

Returns with a Gift Receipt

Regular priced merchandise can be returned to any Villages Canada store for an exchange or full refund within 30 days when accompanied by the receipt.
Returns with a Gift Receipt can be returned to any Villages Canada store for an exchange or Gift Card within 30 days when accompanied by the receipt. 

  • Cash refunds are not available.
  • Clearance items are considered final sale, and are not eligible for return.

Returns without a Receipt

Regular priced merchadise NOT accompanied by a receipt can be returned to any Villages Canada store for an exchange or Gift Card. Cash refunds are not available.

  • The return will be issued at the lowest selling price within the last 60 days.
  • Gift cards are non-refundable.
  • Clearance items are considered final sale, and are not eligible for return.

Returns with a Gift Receipt

Returns with a Gift Receipt can be returned to any Villages Canada store for an exchange or Gift Card within 30 days. Cash refunds are not available. Discounted items are considered final sale, and are not eligible for return.

Promotional Returns

Items purchased on a promotion will be refunded at the promotional price. If the return is made without a receipt, the store will issue a Gift card or exchange at the lowest selling price within the past 60 days.

Buy One Get One Promotions: Any discount received as part of a Buy One Get One 50% Off promotion will be forfeited if the full price item is returned.


Damaged Shipment Policy

Please complete the Online Order Assistance form or call 1-877-BUY-FAIR for assistance with your damage claim. Please reference your order number in your communication.


Recall Information

If a recall is issued for a product you purchased at Ten Thousand Villages, we are committed to providing you with information on how to proceed for getting your product returned.

Current product recalls.

If you are not completely satisfied with your Ten Thousand Villages Canada purchase, you can return it within 30 days of purchase to a Ten Thousand Villages store near you, or to our Web Store for an exchange or refund, less shipping and gift wrapping charges. Please review the following guidelines:

 

Online Purchases Returned to a Ten Thousand Villages store

Onine purchases can be returned to any Villages Canada store for an exchange or full refund, minus shipping and gift wrapping charges, within 30 days of purchase when accompanied by the receipt.  Refunds will be issued using the same method of payment that was used to purchase the item. Gift cards are non-refundable.

 

Online purchases NOT accompanied by a receipt can be returned to any Villages Canada store for an exchange or Gift Card. Cash refunds are not available. The return will be issued at the lowest selling price. Gift cards are non-refundable.

 

Returns with a Gift Receipt can be returned to any Villages Canada store for an exchange or Gift Card.

Cash refunds are not available.

 

Online Purchases Returned to a Ten Thousand Villages store

Returns may be returned within 30 days of purchase (using the carrier of your choice) to the following address:

        Ten Thousand Villages Canada

        Attention: Web Store

        65B Heritage Drive

        New Hamburg, ON

        N3A 2J3

When we receive your return, we will issue a credit for the cost of the item including taxes, minus shipping and gift wrapping charges. The credit will be issued to the card used for the original transaction, Please reference your order number in your communication.