Returns & Exchanges – Online and In-Store

 

If you are not satisfied with your online or in-store purchase, we offer the following return policy:

Beyond 30 days, with the receipt and tags attached to the merchandise, we will exchange the product or issue a gift card.

Gift receipt purchases, with the receipt and tags attached to the merchandise, may be exchanged or a gift card issued in its place.

Without a receipt, with the tags attached to the merchandise, we will exchange the product or issue a gift card for the lowest selling price within the last 60 days. Returns without a receipt may be declined at our discretion.

Product purchased on a promotion, with the receipt and tags attached to the merchandise, will be refunded at the promotional price. Discounts received as part of a Buy One Get One promotion will be forfeited if the full price item is returned.

Clearance items with prices ending in .49 or.99 are final sale and are not eligible for return.

 

Returning Online Purchases to our Ten Thousand Villages Web Store

 

Using the carrier of your choice, securely wrap the items in its original package, include your name, address, reference number and contact information, and mail to:

Ten Thousand Villages Canada
 ATTN: Webstore
65B Heritage Drive
New Hamburg, ON
N3A 2J3

Upon receipt of the package, we will contact you and a refund will be issued following the guidelines above. Exchange is not available online. Shipping and gift wrapping fees are not refundable.

 

Return & Exchange Details

Gift cards may not be redeemed for cash.
CDs can only be returned if they are unopened.
Clothing items must not be open, washed, worn, or damaged.
Original tags must be attached.

 

Damaged Product

Complete the Online Order Assistance form or call 1-877-BUY-FAIR for assistance with your damage claim. Please reference your order number in your communication.


Recall Information

If a recall is issued for a product you purchased at Ten Thousand Villages, we are committed to providing you with information on how to proceed for getting your product returned.

Current product recalls.

If you are not completely satisfied with your Ten Thousand Villages Canada purchase, you can return it within 30 days of purchase to a Ten Thousand Villages store near you, or to our Web Store for an exchange or refund, less shipping and gift wrapping charges. Please review the following guidelines:

 

Online Purchases Returned to a Ten Thousand Villages store

Onine purchases can be returned to any Villages Canada store for an exchange or full refund, minus shipping and gift wrapping charges, within 30 days of purchase when accompanied by the receipt.  Refunds will be issued using the same method of payment that was used to purchase the item. Gift cards are non-refundable.

 

Online purchases NOT accompanied by a receipt can be returned to any Villages Canada store for an exchange or Gift Card. Cash refunds are not available. The return will be issued at the lowest selling price. Gift cards are non-refundable.

 

Returns with a Gift Receipt can be returned to any Villages Canada store for an exchange or Gift Card.

Cash refunds are not available.

 

Online Purchases Returned to a Ten Thousand Villages store

Returns may be returned within 30 days of purchase (using the carrier of your choice) to the following address:

        Ten Thousand Villages Canada

        Attention: Web Store

        65B Heritage Drive

        New Hamburg, ON

        N3A 2J3

When we receive your return, we will issue a credit for the cost of the item including taxes, minus shipping and gift wrapping charges. The credit will be issued to the card used for the original transaction, Please reference your order number in your communication.