Shipping & Delivery


How much does shipping cost?

Enjoy $8 flat-rate shipping on all orders. Shipping costs for priority shipping options are determined by the total amount of your purchase and the shipping speed you select. At checkout we provide you with a convenient method to determine shipping costs and delivery times for your items. Shipping is always FREE on orders $100 or more.*


Gift Card shipping options

There are two flat rate shipping methods available when Gift Cards are purchased alone: regular letter mail or registered mail. The letter mail flat rate is $3.00 per 1-3 Gift Cards and the registered mail flat rate is $12.00 for any number of Gift Cards. Tracking is not available with the letter mail shipping option. Gift Cards ordered alone and shipped regular letter mail cannot be tracked online. Gift Cards do not affect the cost of shipping when they are purchased in combination with other products. Learn more about Gift Cards.


What shipping service does TenThousandVillages.ca use? 

We offer two options to ship all of our items:

  • Canada Post Expedited Shipping
    • Packages are delivered Monday through Friday. Packages going to PO Boxes must be shipped with Canada Post.
    • Estimated Delivery Times:
      • Central Canada: 3-5 days from order date
      • West & East Coast: 5-7 days from order date
      • Northern Canada & rural locations: 7+ days from order date
  • FedEx Priority Shipping
    • Door-to-door, next-business-day, morning delivery to most metropolitan areas. Monday to Friday. Saturday service also available. Guaranteed delivery within 1-2 days from order date. Please contact us to ensure your package will arrive when you require.


How does in-store pick up work?

You can now place an order online and pick it up at your nearest Ten Thousand Villages store. Shipping to the store of your choice is free and can be selected under ‘SHIPPING OPTIONS’ during checkout.

Once your order is placed, we will email to let you know your package is on its way to the store, and again when your order has arrived at the store and is ready for pick up. Your order will be held at the store you designated for pickup for 30 days. If you fail to pick up your order within this time period we will attempt to contact you. If we are unable to contact you the order will be cancelled at which time the purchase amounts charged to your credit card will be reversed.

Your order can only be picked up by the owner of the credit card used to make the purchase. If you would like the package picked up by a different person, please contact us at assistance@villages.ca to make alternative arrangements. Don’t forget to bring your order # and a piece of government-issued ID with your picture on it (such as a driver's license or passport). We want to ensure you receive your order!


Can I track my order?

Registered customers can access tracking numbers in the 'ORDER HISTORY' section of 'MY ACCOUNT'. Once you’ve placed your order, you’ll receive an email letting you know that your order has been shipped.


Can I ship an order to multiple addresses?

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place an order for each address.


I am getting free shipping from a promotion, which shipping method can I use?

In order to offer free shipping promotions, Ten Thousand Villages needs to select the most economical shipping method depending on your package and location. If you would like to request an alternative shipping option please contact us at assistance@villages.ca or call toll free 1-877-289-3247 ext. 469. Changing your shipping method may result in additional charges.


What happens if my package is lost or stolen?

Ten Thousand Villages is not responsible for replacing lost packages if the carrier can verify the package was delivered. We provide an email with a tracking number once the package leaves our facility so that you are aware of the approximate delivery date. You may request a signature to secure your delivery for an additional charge of $1.


Does Ten Thousand Villages Canada ship items outside Canada?

Although Ten Thousand Villages stores can be found throughout North America, our online store ships packages only to Canadian provinces and territories. Please visit www.tenthousandvillages.com for information about purchases in the US.


*Free Shipping does not apply on Priority shipping