Privacy & Legal

We appreciate your support of the Ten Thousand Villages mission and we strive to maintain honorable working relationships with our artisans and our customers. We do not share your information outside our organization or sell your information to third parties.

Ten Thousand Villages is committed to protecting your privacy and security as you use our website. To help you understand how your personal information will be treated as you use our site, we developed the following privacy policy:

As you browse our website, we collect:

  • The Internet Protocol (IP) addresses of visitors to our site
  • The email addresses of those who communicate with us via email or create accounts on our site
  • Compiled information about what pages website users access or visit
  • User-specific information on what pages website users access or visit, the time they visit and the duration of their stay
  • User-specific information from third parties indicating sessions resulting from third party ads in addition to associated transactions

We use this information to:

  • Improve the content and usability of our website

As you send inquiries to us via our website, we collect:

  • The names and email addresses of site visitors who contact us
  • Any other information provided by contacts about the nature of their inquiry
  • The Internet Protocol (IP) address of the contact
  • The website referrer that explains how the contact found our site

We use this information to:

  • Respond to inquiries
  • Improve the substance and usability of our website

As you purchase items using your TenThousandVillages.ca account, we collect:

  • The names and contact information of site visitors who create an account on our site
  • Order, billing, and shipping information
  • Note: We do not store credit card information on this site. If, during the checkout process, you choose to store credit card information for future use, it is stored securely by the payment processing gateway.

We use this information to:

  • Process payments and ship orders
  • Respond to inquiries
  • Determine additional items that may be added to our future product offering
  • Generate site and product performance reports for Ten Thousand Villages use only

As you purchase items without creating a TenThousandVillages.ca account, we collect:

  • The names and contact information of site visitors who do not create an account on our site
  • Order, billing, and shipping information

We use this information to:

  • Process payments and ship orders
  • Respond to inquiries or questions
  • Improve the substance and usability of our website
  • Generate site and product performance reports for Ten Thousand Villages use only

Security

To transfer visitor information, the Ten Thousand Villages site uses standard encryption technologies. As we transfer sensitive data (such as financial information) we use a secure server that prevents third parties from intercepting and interpreting the data. 

Email Subscriptions

Ten Thousand Villages Canada is compliant with Canadian Anti-Spam Legislation (CASL).

When you provide us with your email, you are agreeing to receive Commercial Electronic Messages (CEMs) outlining current promotional activity.

You can opt out of receiving this material at any time by using the “Unsubscribe” feature provided in all Ten Thousand Villages’ electronic communications.

Ten Thousand Villages will keep your personal email information confidential and will not sell or distribute it to any third party or affiliate.

All electronic communications you receive from Ten Thousand Villages will clearly identify us as the sender.

·         User-specific information from third parties indicating sessions resulting from third party ads in addition to associated transactions